Subscription fees
- Subscriptions are billed in advance for the billing period in your plan or order form.
- You can cancel at any time; cancellation takes effect at the end of the current billing period and the account stays active until then.
- Fees already paid for a billing period that has started are not refunded, except as described below.
Removing locations
If you close branches or depots and reduce the number of connected locations, the change applies from the next billing period. Unused location capacity in the current period is not refunded.
Implementation and onboarding
Implementation work such as data ingestion, network configuration and training is billed as agreed in the order form. Work already delivered is not refundable. Prepaid implementation work that has not started when you cancel is refunded in full.
When we issue refunds
- Duplicate or incorrect charges.
- Charges made after a cancellation that took effect.
- A prolonged service outage attributable to us that materially prevented use of the platform, assessed case by case.
How to request a refund
Send the request through the contact page with your company name, the invoice concerned and the reason. We aim to respond within seven working days. Approved refunds are made to the original payment method.
Your data after cancellation
After cancellation you can export your branch, inventory, financial and employee data for the period set out in the Terms of Service. Cancellation does not affect your ownership of that data.